Title:  Process Improvement using the DMAIC Method

Presenter:  Dr. Mike Jackson, Wal-Mart Stores, Inc.

The DMAIC methodology is a disciplined, data driven approach that focuses on a process and, more specifically, the variation within a process.  Many companies have used this methodology to improve their business by eliminating defects and reducing process variation.  Although the methodology has been used successfully in manufacturing for years, service organizations have recently started implementing the philosophy.  The five phases of this improvement strategy are Define, Measure, Analyze, Improve, and Control.  Members of the Wal-Mart Continuous Improvement team are responsible for the DMAIC training, project consulting, and statistical analysis.